West One Bathrooms - Battersea - London

Julia L. R.

We have just bought a bathroom (all fixtures / fittings) from West One Battersea. The design service and the sales attendant Kevin was super helpful throughout design process helping us with different suggestions. All the items arrived on time and so we thought all was ok.
HOWEVER after waiting for the building to start we finally opened the shower tray on the day of supposed install from the box only to discover there was a big dent / crack in it. We checked all the boxes and found no scuffs proving is a manufacturing error. We sent pictures of the untouched boxes and tray clearly showcasing what the error is to West One. Initially we were told we would receive a replacement two days later, only to be told on the day it was supposed to arrive that HQ have declined this and that because of T&Cs we need to pay for a new one despite it CLEARLY being a manufacturing error. They sent someone to pick up the existing tray - their own driver could recognise it was a manufacturing error - and now we are still waiting for a response having been fobbed off to HQ. We are a family of four with one bathroom, have had no bathroom for two weeks and now it's looking likely that this mistake will cost us more labour time and it's yet to be resolved.
Having read through some of the negative reviews it's clear West One shirk responsibility when there are manufacturing errors so I would stay away and go with another bathroom retailer. We are yet to have our situation resolved and it's costing us time and money. Our builders are booked to start a new job next week and without the tray they can't finish ours.
We went with West One as we thought it was a sure bet for service and quality and being there to solve any potential issues.
I would not use again and in future and would not recommend.

Paul M.

I went to the Battersea branch to discuss getting a bath. We weren’t sure of the size as building work was not finished, so asked if we could return it. No problem they said. The day it was delivered it was clear we could fit in a bigger one, and so returned it. The bath was sent back with all original packaging but a flimsy cardboard cover for the top was squished. Due to this they refused a refund. Keeping this easily discarded bit of cardboard was never mentioned at our initial consultation/sales-pitch. WestOne then said we could sell the bath on EBay. Having a small baby and a job I don’t have time to become a bath salesman. They also delivered some bath feet we didn’t order which we returned unopened. Despite many follow up emails and phone calls we were never refunded for these either. They have taken hundreds of pounds from us and given us nothing. Awful company.. Dreadful customer service. Avoid like the plague..
Edit: Despite the response below, WestOne never returned a penny to us.

Martin S.

I don’t often leave reviews but I just had to say that the team at West One Bathrooms in Battersea were fantastic to deal with. Attentive, knowledgeable and full of helpful ideas which were all things that I needed having never had to renovate a bathroom before.

I was so glad I managed to get the great sale discounts too, no wonder they were so busy when I went in initially. Having spent a bit of time with one of the consultants I could see the masses of calls and emails they were handling while still giving me a great service, I honestly don’t know if I could do what they do, they definitely are like swans – calm on the surface but working away furiously below.

We had to return an item that our installer had said would be suitable and have to say this went pretty smoothly. Thankfully, our installers had been very careful about keeping all the packaging in good condition as they know that’s really important when it comes to returning anything. I was mystified myself but one of them said it's like taking a TV back to the shop – you wouldn’t expect them to accept it if the box was torn in half and the styrofoam stuff was missing.

I can't praise the team at West One enough, from the sales people in store to the delivery drivers who came to the house, everyone we dealt with was just great, will definitely be going back when we do the shower room next.

Lorraine S.

Julia at West One Bathrooms in Battersea has been such a pleasure to work with, I cannot recommend her enough. We have ordered twice now through Julia and not only is she extremely well informed of the vast options available to choose from she is very patient and nothing is too much trouble. Julia has been a brilliant communicator throughout the process keeping me informed on delivery dates and making sure we have ordered the correct components for the bathrooms. Thank you Julia!

Susan H.

I went back to West One in my search for my new bathroom and in fact largely copied one of their showroom display sets as I could see what the finished effect would be. I am very happy with it, it looks great and works well. Kevin was a great help in putting it all together and keeping to my budget. I appreciated being able to pop in there with any questions or queries I had and nothing was too much trouble for him. Especially as after a fitting problem we ran out of tiles, which could have been a disaster as I had friends coming from USA to stay, but Kevin pulled out the stops to get me the 2 more tiles I needed to get it finished on time. Great products and service. Thank you.

Miriam S.

I can not Thank West One enough for all the help guidance and support they gave me in the refurbishment of my bathroom. Everything from Design& Styling to delivery and accounts was fabulous.

I have a small bathroom with a lot of unique elements to it. Ricky really took the time to get to know me, my style and the style of the house as a whole and considered all of this when press wrong me with a design. He created a serene, stylish and practical bathroom with really good use of space which was essential to me.

All the products were of the best quality. There were no issues with delivery and the whole process was so smooth and effortless!

Julie M.

It all started so well when the lovely design lady sorted everything out we would need for our bathroom. Then it all went horribly wrong. The bath took almost three months to turn up - with my husband chasing the team for updates daily - it wasn't the other way around. Then the taps were too short for the type of bath, the toilet bidet hose is faulty and needs replacing. The ex-display bathroom we bought - supposed to be taken down and packed on the day we bought it - was still in store on display weeks later -despite belonging to us. The shower screen ordered last month and due to be fitted tomorrow is now apparently delayed by another two weeks - again until we chased there was NO information coming from West One. We were given a refund of some cash - again after my husband wrote several angry emails and spent time on the phone. The overall impression is a business that doesn't give a monkey's about its customers and doesn't have the required systems to keep track of stock and orders, whilst also having zero communication skills with its clients and apparently its suppliers. It's not good enough to charge people a small fortune, and then fail to communicate with them, whilst blaming supplier delays.
So shop somewhere else for your bathroom, spend your hard earned cash and know that the people you're buying from, are hungry and motivated to give you great service... these guys are not. If you insist on buying here, pay them in instalments - that way you might see an improvement in service.

Smartypants N.

I first bought a whole lot of stuff from West One Bathrooms when one of their showrooms was relocating about 15 years ago. Even though everything I bought was ex display and much cheaper than the full price, the service I received was amazing. The Monticarlo radiator I bought was missing valves when we installed it about 5 years later and they still went out of their way to get them for me from Italy. In 2016 I saw the most beautiful Agape ‘in out ‘bath in the Battersea branch being sold as ex display. Steve, the customer assistant was amazing and I got the bath of my dreams (I’m not rich) at a great price and again the service from start to finish was just amazing. I really cannot fault anything about the products or the service I received. First class all round, thank you