TR Hayes - Bath

Christine W.

We had a very good experience with Catherine the helpful sales person and then with every other person we dealt with on the phone. We were kept all informed about the progress of our order. Our sofa was delivered by Paul and Dom who were able to navigate a difficult entry and exit with care and skill.

Mrs F.

I have been a customer for many years and recently bought new beds and sofas. A fantastic choice of furniture (both classic and contemporary), knowledgeable staff and sensible prices. Always reliable and give a great customer service.

Jess K.

Look no further if you want good quality furniture! Highly recommend Rebecca, she was extremely helpful in store and gave us great advice on purchasing our sofas for our new home. The furniture arrived earlier than expected and the delivery guys were the best!

Jason M.

The TR Hayes team were fantastic from start to finish. Super knowledgeable and helpful. Great to be able see and test before you buy in the labyrinth of a showroom in Bath!! Thanks folks, we love our Ercol table in time for Christmas! Local business, local people, brilliant service!

mary B.

We were looking for a contemporary recliner, and have been for sometime.
While browsing the TR Hayes website we found one we liked. We went to the contemporary furniture showroom this morning & met Mark Turley-Finch-O’Grady the contemporary manager who was an absolute delight. He was knowledgeable and also a very agreeable person. We went with the intention of browsing but came away after ordering 2 beautiful moonrise chairs and it’s a fact this was down to Mark. He made our experience so positive.

Olly

Ordered a bed from TR Hayes over a year ago. Had repeated issues which led to a repair and three separate placements. This was due to a terrible hinge design which I had photo’d and explained over email on a couple of occasions. We wanted a refund after the second, but TR Hayes refused.

Nothing else was within budget so we had to reluctantly endure the same process again (due to refusal of refund). With the last bed (same model), it connected so poorly that the delivery men took it away after trying several completely different types of screws. Eventually, TR Hayes issues a refund, but despite all the problems, afternoon/mornings taken off work, as well as suddenly being left without bed (and 7 month pregnant partner now sleeping on a mattress which they knew about)…TR Hayes still felt obligated to uphold their ‘fair usage’ policy and clawed back £160. I’m assuming because, regardless of all our troubles, they still thought we had at least ‘some’ monies worth out of it. Very poor show. Especially as this was a £800 bed at the time. Not what you would expect.

I wouldn’t buy from them again. Neither could I recommend. I’m my experience - overpriced but basic, flawed design. Clearly lacking QC when contracting certain items from suppliers. The one star is simply for the delivery drivers who were always polite and happy to help. Shame this attitude doesn’t pervade throughout the management team. I’m sure they will respond to this with a cut and paste reply, feigning interest so as to not lose face on google, but they didn’t care about the issue in private when it counted. I was polite and patient throughout. But in retrospect, I wish i had made more fuss. My advice - if you have issues, be firm with them. They don’t do the right thing readily…having the nerve to employ ‘company policy’ when it comes across really quite absurd and petty. We accepted the reduced refund just to get our money back and buy elsewhere. We did and now have a new bed. Similar budget, but the manufacturing is night and day better. Be ware!

Lynn W.

We have purchased from T R Hayes for many years now and their service has always been exemplary.. Mark has always guided us through the minefield from selection to purchase. Helping to coordinate colours, and giving us his expertise . He is totally honest with his opinions and is like a trustworthy friend. It’s not all about getting a sale with Mark he wants you to be totally 100% with your choice. Thank you T R Hayes and especially Mark.

Simon B.

We found a very comfortable sofa bed at TR Hayes but it was too small. The very knowledgable and helpful staff helped us choose and order a bespoke sofa bed made and delivered on time. We are delighted. Good old fashioned proper service - highly recommended