Space Station Shrewsbury - Shrewsbury

Dr N. N.

Moving service included but there's a catch, it's a scam to push you into renting bigger space

I used Space Station for storage this afternoon, and unfortunately, my experience was far from satisfactory. I initially booked a 20 sq m space, mainly for clothes, cutlery, and some small furniture. When I realized I might need more space, I called them and was told I could upgrade to a 25 or 35 sq m unit. The movers arrived, and after seeing my items, they suggested a 35 sq m unit might be necessary instead of the 25 I was considering, which was fine since they mentioned that a 35 was available.

However, when I arrived at the unit, I was surprised to find that my belongings were placed in a much larger 50 sq m unit without my consent. As soon as the movers took the last item, I locked up the house and drove to the storage unit myself, planning to oversee the setup. It took me about 10 extra minutes to arrive due to a road closure, but that was all. When I got there, the movers were already coming out, as most of my items were not heavy/ large, aside from the sofa.

I was handed the contract by Ethan and asked to sign for the 50 sq m unit, despite not having agreed to it. Curious, I asked to see the unit, and we went together. When we saw the unit, it was clear that space was being wasted. For example, a chair was left there with no boxes stacked on it, and the corner unit had nothing placed on it. There was plenty of room left, and despite me telling the movers that I could keep a few boxes in the car trunk if the 35 didn’t fit, the space was being poorly utilized.

I wasn’t planning to use the space for anything extra, but since there was so much unused room, I ended up taking some clothes in cloth bags to fill the excess space, even though it wasn’t necessary. It was frustrating to see such inefficient use of space, especially when I had already made it clear I could keep things in my car if necessary.

The overall experience left me feeling misled. The included moving service was the reason I chose Space Station over StorageKing, thinking it would save me time and effort, but it ended up feeling like a strategy to push me into paying for a larger space than I needed. Ethan, the receptionist, didn’t seem interested in addressing my concerns, and his attitude towards optimizing the space was dismissive. Instead of helping resolve the issue, he simply handed me a contract to sign and dismissed the waste of space as not being their responsibility.

I regret not sticking with my original plan of going with Storage King, where prices were 9/week for 35 sqm, compared to Space Station's 14/week. Space Station’s lack of attention to customer needs, poor customer service, and wasteful use of space makes me feel that they prioritize upselling over customer satisfaction.

Sarah J.

Walked in to be met by a gorgeously friendly man who sorted my parcel return in 10 seconds flat. Receipt through to my phone before I left, and we rounded it off with a high-five. ALL my DHL parcels will be going back through these folk now. Simply perfect

James

Amazing company ethan very supportive and helpful in giving the right advice on a potential storage enquiry that I am looking in to renting in the next few months very polite and well mannered a credit to the store manager keep up the amazing work definitely will be back soon

Gabrielle F.

Been in and out of storage here last few years. Always very helpful in person and on phone - the friendliness of the team is a huge asset. Fair prices and clean units and lifts.

JB

Monday 25th July 2022:
My first time ever to Space Station in Shrewsbury to sign my self-storage contract.
The premises are extremely attractive, modern both on the outside and in and, it was easy to find and get to as well.
My first impression when I walked in was one of a very clean, bright, relaxing and inviting premises...
Finally got to meet Harry and Ted at last and what absolutely friendly, welcoming, attentive, helpful and total stars they are.
I felt immediately at home, felt secure and an extremely professional experience overall.
Harry handled my contract, told me about the discount on offer if I signed up for a year and paid upfront which I did. Harry also got me to take a bigger unit after he's eloquent explained reasons made logical sense and actually suited my purposes better. Cheers Harry...
Very impressed overall with everything but especially Harry and Ted.
A big thank you and shout out to you both and will see more of you Ted in the very near future no doubt.
And to Harry, good luck in your new job and sadly Space Station Shrewsbury is losing a very big star!
Thanks Space Station Shrewsbury and all the staff there, you are all one very special team most definitely!
Highly recommend SPACE STATION SHREWSBURY for all your self-storage secure facilities requirements...

Tom C.

Really helpful and more personable than other storage places in Shrewsbury! Really happy with service and clarity in prices and insurance etc! Thanks!

Alex S.

Excellent customer service by Dale, Edward and particularly Ethan in answering my queries swiftly, and setting up the unit

Illy B.

Good team. Fair prices