Parker Bathrooms & Kitchens - Brighton

Eleanor M.

The bathroom design from Parkers was excellent and I’m extremely happy with how it looks in the main, but they’ve let themselves (and me) down badly by failing to resolve or communicate about outstanding issues nearly 3 months later. One of the storage units supplied was incorrect and one had the wrong door. In spite of assurances it would be resolved, I’ve since had zero updates from Parkers. I’ve phoned and emailed countless times but not had any call backs or info on when/if my goods will be delivered. Original lead time for the units was only about 3 weeks so the lack of even a delivery estimate after such a long wait makes me fear the worst. Good design isn’t enough - good customer care is essential also.

Sil C.

We worked with Parker Bathrooms on the renovation of our tiny cottage in Brighton. Their service was excellent, all the way from the initial discussions, through design and delivery. Highly recommended!

Fiona R.

Key point to note is that I now have a fabulous new kitchen and en-suite that make me very happy whenever I'm in either of them. Design work by Abi was great and the ability to flex to budget very helpful. All of the components turned up and fitted/worked. Two things could have been better: explaining the process upfront (installation separate/not managed directly by Parkers although they do have relationships with a team of installers) and I got a very odd phonecall from a quite grumpy warehouse manager complaining that it had all turned up at once and could I take delivery early. Errr, no. And couldn't quite see how it was a surprise. Other than those bits, all great.

Dick L.

The guys who installed the bathroom were excellent workers. Five days to take out the old bathroom and install the new one. Arrived on time worked all day and the quality of the work was superb.

Sam M.

Knowledge of product and bathroom design *in-store* were excellent. The bathrooms they designed for us are beautiful, though they did mis-measure the rooms meaning everything's very close together but it's liveable.

Customer service and communication however were non-existent.

We emailed them regarding an issue for 2 weeks without reply. A "slightly water damaged" cabinet, sold at a discount "as-seen" over the phone, which initially was far too big for the wall due to the mis-measurement but then turned out to be completely warped & unusable anyway.

When I eventually visited the shop and asked why they hadn't replied, I was told "Jack's a busy man". We then received a curt copy & paste email reminding us of our Consumer Rights and suggesting we take the matter up with Trading Standards.

We ended up taking them to the small claims court for a refund. They didn't even respond to the claim, defaulted and then refunded us the money through a consultant. 8 weeks of stress.

Nigel C.

We have just visited Parker Bathrooms to order our third bathroom with them. Each time Jack and his staff have been absolutely brilliant. Jack's knowledge of the products available and his design skills make the whole process simple and straight forward. Each of the projects have required a different budget and Jack is always happy to spend time going through the various options to suit. We have no hesitation in recommending Parker Bathrooms.

Helen F.

Fantastic service from Jack and his team at Parker bathrooms. A step by step redesign of my small bathroom balancing budget and wish list with practical advice on what is achievable despite limited space. My bathroom, fixtures and fittings are a delight and I have no hesitation in recommending them. Nothing was too much trouble, everything ordered exactly as stated and no stone left unturned to result in a smooth and straightforward installation build. Perfect.

Biff S.

Called from Greece to order a shower head to be delivered to UK to take out the the Caribbean !!!! Abbey was a pleasure to talk with and super friendly x
Shower head arrived perfectly on time and also Abbey chased up with e-mail to check all good.
Could not have been any better ! Will deffo use them again xx
Biff 🙂