Mayflower KBB Ltd - Wellington

lynda H.

From initial phone call on the 16th Jan then visit to Mayflower showroom on the 17th , the reception , friendly and professional service to us regarding our bathroom requirement was outstanding as customers we were made to feel important. A big thank you to Nigel Neil and Simon.

christian H.

We are most impressed with the Excellent service we have received from this company. A totally different experience from other retailers we have tried, their products are superior in quality and competitively priced. All staff are most helpful from sales to collect ion / delivery. Highly recomend this company and especially if you would like your bathroom to look great for longer.
Thank you Mayflower Bathrooms

Jackie J.

7 items ordered and paid for - two of them arrived incorrect. Chaotic late delivery, despite constant phone calls. Email addresses are not responded to nor are telephone messages. We’re nice people who work sympathetically with suppliers and trades people. Mayflower have cost us hundreds of pounds extra - they agreed on a refund and then never answer calls or emails.

Jackie N.

As an estate agent, I recommended my buyer to Mayflower for her new bathroom, from my local knowledge of the quality they provide and products I know my buyer would love. I have been overwhelmed at the service provided my Nigel, he has gone above and beyond to help. From the initial survey, telephone contact and his time spent with her in the showroom. The most excellent customer service and personal approach, ensuring someone quite nervous was reassured and looked after for the whole journey. Thank you Nigel, you are a huge asset to Mayflower. I look forward to referring a lot more bathrooms your way!

Clara S.

Terrible costumer service.
I’m buying a house that has one of this kitchen installed. I don’t like the colour and was looking for advice in case it was possible to replace the cabinets doors.
I’ve sent an email which no one replied.
Then I called and the employee spoke to me as if I was asking something outrageous, to then say I would need to replace the whole kitchen.

Rachel S.

AVOID

I don't usually write reviews but I'm writing this as I hope to deter people from having the same terrible experience as me.

Our doors were delayed due to being faulty numerous times and this issue continued for 3 months. Now, I know this was the fault of the manufacturer(TKC) however, Units online (also known as Mayflower) were totally incompetent when it came to dealing with this. In summary :
-Once they had my money, their foot came completely off the pedal (lack of comms with both myself and the manufacturer)
-I had no choice but to manage it directly with the manufacturer myself (since May, I've not once been contacted by them to see if I need any support. For all they know I could still be waiting for the kitchen! To get this sorted was a full time job)
-Suggested workarounds/shortcuts which meant extra time required by the fitter and some which would have meant a potentially damaged kitchen at the end of it.
-Backtracking on promised compensation for the delay to the tradesmen which I've had to pay out of my own pocket.

The list goes on. It's been so stressful, and due to the delays, I ended up having my baby right in the middle of the fitting.

Units online/Mayflower have since responded to my compensation request with a big fat ZERO. Only what they believe to be their legal rights within their Ts &Cs to pay nothing.

This company takes your money and then washes it's hands free of any responsibility.

Heather G.

Went to showrooms with intention to fit out bathroom and large kitchen. I saw 3 different men there but 9nly 1 after at least half hour of browsing in the shop bothered to speak to us and then not helpful. Didn't know prices eventually gave brochures which will be binned due to poor service in showroom on a Friday. Apparently no salesperson works on a Friday and no one able to help. We will not be returning.

woody M.

Ridiculously expensive for the quality. Around 2-3 times the price of people like Wren (who they smirk at) but it doesn't show in the service, product or indeed the finish. The actual units would be in line with a Wren, B&Q, Wickes etc quality wise, but significantly higher in price. The business is highly critical of its competitors and runs them down, but in hindsight, we net net would have been just as well to have got more or less the same product for a lot less elsewhere. The calibre of salesperson is better in fairness, they sound more home counties than Home Farm council estate and the show room is pleasant. You quickly see where your money is being spent...it's not on the units...Whilst we would never use them again, the units are functional and they are not defective in any way. Just not worth the price or service.