Kitchens By Design Ross - Ross-on-Wye

vanessa E.

We chose KBD to design and fit our new kitchen because we loved the quality of their units and were comfortable with the unpressured approach when we visited the Ross-on-Wye showroom. David and Vanessa were endlessly patient and responsive to our ideas and concerns. We wanted a modern design for an old cottage and are delighted with the results.

Things we liked:
1. The design process. Vanessa noted every one of the many irregularities in our room. We saw excellent visuals of what the kitchen would look like.

2. The whole team (fitter, plumber, electrician, floorer, and plasterer) did a site visit before quoting. We were assured that the amount we were quoted would not change, no matter what unforeseen issues arose. This proved to be the case when one job (drilling through a thick wall) was more difficult than anticipated.

3. The team liaised well during the work, sometimes sending photographs to each other so that they knew exactly what to expect and always arrived with the right materials.

4. We had a detailed plan of who would be on site and when. This was adhered to exactly.

5. All the team (Chris, Dan, Richard and Simon) were absolutely first rate - punctual, efficient, hard-working and pleasant to have around. Thanks to all of them!

It was a long job but we knew that in advance. From the beginning, we had perfect confidence in David, Vanessa and the team which made the whole process relatively stress free. The new kitchen has given us a reconfiguration of the downstairs rooms which we are really happy with.

Linz C.

David & Vanessa provide a hugely professional and personal service, and offer a great mix of modern and traditional kitchens. They were recommended as a cost-effective alternative to more expensive German or English Kitchens. I was really impressed with their product knowledge and attention to detail of things that seem small, but make a huge difference (like plinth height). They also have much better flexibility with changes after the order is placed, but before it's manufactured, compared to other suppliers. Couldn't recommend highly enough.

Dawn B.

We have been so impressed by the team at KBD. We were making a huge change to our home layout and Vanessa understood exactly what I wanted from her first visit - hence, when she gave us our initial design, there was very little that needed changing. Communication is excellent and they are always available for a quick chat about how things are going during your build. The fitting team are amazing - the best I’ve every dealt with in all honesty! Friendly, trustworthy and cleaned up after themselves every evening. Chris from KBD is meticulous about getting every item in your kitchen fitted perfectly - even working till later than expected to get the job done. The whole team liaised with all the trades to ensure the installation was seamless. This allowed us to just sit back and watch our incredibly high end kitchen take shape. It is, without a doubt, the kitchen we have always wanted!

Lisa H.

We cannot speak highly enough of KBD. What a professional and caring company. David and Vanessa really looked after us from initial design concepts right through the project, including the terrible time we had with Covid delays on our build project. They bent over backwards to help us every step of the way. Chris and Jon were great on-site, getting every detail spot on. Out of all of the contractors we dealt with during our self-build project they were number 1 hands down - an absolute pleasure to work with. We are so happy with the kitchen and utility, and they also installed us some great fitted office furniture too! We would never go anywhere else for a kitchen. Oh yes, it is also great value for money!

Kay T.

We want to thank you all for such an amazing job on our kitchen and utility room. From the very moment we came into your showroom and spoke to both Vanessa and David we knew that this is a special business. We fell in love with the bespoke designs straight away. You were the most creative company we engaged with by far. For such an individual kitchen our budget was tight but you worked with us to make it work for us all. The communications and support were fantastic all the way through the planning stages, especially when we had our technical queries to sort out….. And now Chris has done an amazing and careful installation, with so much passion for the end result. We love it!

Michael R.

From initial design meetings with David & Venessa, to site survey with installation team of Chris and the team, the whole experience was excellent and we had absolute confidence in placing the order.
The installation was completed to time and workmanship was excellent ( as expected tbh ) and all of the team were a pleasure to work with. Post installation advice on technical aspects of the appliances was also very much appreciated.
We would have no hesitation in recommending KBD to anyone wanting a first class, professional service - in fact we already have recommended to a friend
With thanks........Anne & Mike Rudd

Jacqueline E.

Just wanted to say a big thank you to Kitchens By Design and their team. From the moment we walked into the showroom to discuss the possibility of us having a new kitchen to the moment they all completed the project their attention to detail was fantastic. Vanessa had excellent suggestions for design and colourways and met our request for maximum storage space without our smallish kitchen appearing overcrowded. We were introduced to all the team prior to the commencement of the project and each of the sub-contractors arrived on time on the day specified in the plan, they were also helpful, polite and tidy. THANK YOU

Paul S.

Kitchens by Design Coleford was the fifth kitchen design shop we visited and asked to come up with a new design for our kitchen, which the builders were extending by incorporating the current kitchen ,the study and part of our garage. Vanessa’s design was original, but very practical and well thought through. Both Vanessa and David took time to go through the design, explaining their suggestions and listened to our ideas. They advised on elements that the new kitchen should have as well as highlighted elements that may be nice but not essential. They were always helpful, patient and easy to deal with, even when some key elements and scheduling had to be changed due to building issues.
Chris who fitted our kitchen was extremely conscientious and worked in a very tidy and methodical way with a good eye for detail.
After spending nearly 12 months researching for our new kitchen we were very fortunate to find Kitchens by Design Coleford who have provided us with a modern, practical and well laid out kitchen design that has been fitted to a very high standard and at a very fair and competitive price. Both the service, quality of the kitchen purchased and its fitting is first class. Providing us with a kitchen which we are thrilled with, and very grateful for.