Heritage Bathrooms - Tamworth

Sam C.

I would not recommend buying a Heritage
Bathroom at all. The shower temperature gauge on our shower has broken for the second time in two years, despite careful servicing an cleaning as per their instructions when it broke the first time. Heritage are insisting this is normal wear and tear and therefore the life expectancy of their showers is less than 2 years. We do not use our shower excessively or more than an ordinary family would. Our last shower from B&Q was considerably cheaper and lasted almost 12 years!

Shower is completely unusable at the moment and only giving out scalding hot water. We have young children and this is very dangerous. I’m currently being passed from customer service advisor to customer service advisor and the latest is that the ‘5 year guarantee’ stated on their website for shower accessories and valves is actually only a 1 year guarantee.

Don't wast your money with this company

UPDATE - thanks for your reply. I am fully aware that the original shower parts were not covered by the warranty when we moved in to the house. However I then replaced those original broken shower parts at my own cost in Feb 2021 and I have proof of purchase showing this. I emailed this proof of purchase to your customer services on Saturday and they have replied today to say that these replacements parts only have a 1 year guarantee and not the 5 year guarantee as stated on your website!

UPDATE 2 -

I don’t know how many times in have to explain to you the following -

I moved in to a house in Feb 2021 which had a heritage shower. That shower was broken. I understand that guarantee only applied to to the previous owner. In Feb 2021 I purchased parts to fix the shower. I have an invoice with my name and address on that I sent to you last week. Very clear proof of purchase. Fast forward to Feb 2023 and the EXACT SAME FAULT has occurred again with the EXACT SAME PARTS. It is the parts that I bought that are faulty. I am glad to hear that they are covered in your 5 year guarantee and I await with bated breath to be informed on when you will be replacing those parts.

Honestly, I have never dealt with a company like this before. I’m at the point where I would rather rip the whole thing out and start again. Perhaps a claim with the small claims court would be much less painless…

I also have a piece of paper in front of me, sent to me by you that quite clearly lists ‘shower valves’ under the listed items included in the 5 year guarantee.

Edel E.

Really disappointed with Heritage, the quality is absolutely shocking. We are in the house 3 years now and the taps, pipes and toilets look worn and tired already! If I knew what I know now I wouldn't have spent a fortune on Heritage. Please avoid pure trash! Shame on you Heritage!

Chris S.

Looks nice but dreadful quality. We bought a suite from them but within 2 years just about all of it looks worse for wear. On our third toilet seat and that’s now failed for a different reason to the others. Either they split on the seams, the cheap wood can’t hold the screws or the hinges break. Shower head has corroded too.

Customer service do all they can not to replace items and don’t value the quality of the brand enough to recognise faults. Only provide warranty from original purchase date and when multiple failures happen, they wash their hands of you.

Dave S.

We have had the same problems - 1 seat (upstairs bathroom) we had, the hinges pulled out of the seat itself - replaced under warranty, , the other (downstairs utility) the hinges actually broke through. It is the design - no supports onto the pan at the back of the seat, just at the front, so all of the weight rests on the hinges. 2nd seat having a fight to get replaced as 6 weeks out of warranty. £96 on the internet to replace. Also, when we installed the upstairs bathroom the wall cabinet broke after a few weeks, they sent a replacement which had obviously had a fork lift truck fork through it - the outside packaging was holed & one door broken & the mirror was in pieces... Was eventually replaced... Customer service is pleasant enough, but very limited satisfaction.

Odd B.

I recently bought the Heritage Avenbury Shower which I got online and was really impressed when it arrived. It's solid and seems like it's going to be really durable. It looks super too and is a great focal point. My only negative comment relates to the instructions - they cover the valve but not the other parts. Customer Service staff were really helpful when I called though.

David T.

Very POOR Quality Product

The hinges on our Oak Soft Close toilet seat have also sheared which according to all the reviews is a common fault with this Heritage/Bristan product.

Upon contacting Heritage Customer Services, I was informed that Heritage/Bristan limit the guarantee for these items to ONLY two years which I assume must show that Heritage/Bristan level of confidence in the quality and durability of their product! Unfortunately, our hinges have lasted slightly older than the guarantee period but these products should last "forever" if used sensibly.

At first sight, the hinges and seat look athletically pleasing but in reality, they are cheap castings with a very cheap chrome plating that shows signs of pitting and corrosion. There must be something fundamentally wrong with either Heritage/Bristans's design or manufacture of this product and it is NOT what customers expect from a company whose website claims: "As well as enduring style, Heritage offers long-lasting, well-built products which stand the test of time".

Trying to contact Heritage/Bristan at the moment is a nightmare and all of the Senior people within the organisation that really need to be contacted hide behind the Customer Support brick wall which is virtually impenetrable.

Looks good, should be good quality because it's very expensive but in reality it is not fit for purpose and poor value for money.

Joanna G.

Really disappointing. Bad quality, toilet seat hinges break constantly because design is faulty. Wood starting to bubble and crack, these are about a year old. Rubbish customer service as well. Just not interested in being helpful and admitting there's a problem. Cost a fortune as well, much more expensive than other companies. Sold as top of the range by places like City Plumbing and don't live up to this at all. Don't buy them.

Paula P.

Omg do don’t buy anything !!!! Only problems spends tons of money trying to fix problems who’s never ending