Heatcraft Aylsham Ltd - Norwich

Sue B.

Very happy with the service we received from this company, from arriving at their shop looking for a fire that would run off propane tanks through to fitting. The process has been seamless and everyone we've spoken to has been helpful. We're delighted with our fire, the oak beam and delighted they could fit in a short time scale as the room was being decorated shortly after fitting.

Mark T.

We found the whole process from the first visit to our home to the installation of our lovely new fireplace to be absolutely seamless Our requirements were understood straightaway and our visit to the showroom confirmed we were using the right company. Friendly, enthusiastic, professional from start to finish. Can not recommend Heatcraft Anglia highly enough

Mark R.

When we visited the showroom to look at their large choice of gas fires they were able to offer sound advice, gave accurate estimates, and when they did their site assessment they identified a number of jobs that had to be done to bring the fire up to full compliance. On the day the engineer was prompt on arrival, very careful to keep mess to a minimum and once the fire was installed he took time to fully explain the controls and what we needed to do to keep the fire in top conditions. An excellent service and we wouldn;t hesitate to recommend them

Kate G.

Just had a log burner and flue supplied and fitted before Christmas by Heatcraft Aylsham . Very impressed with the service from start to finish. Very professional and responsive and we love the log burner. It has really made a difference and gives out masses of heat. The staff and all those involved in the survey, supply and fit of the log burner were amazing, highly skilled and very professional. They did everything including organising the cherry picker and making the hearth ready for the log burner. I would particularly like to thank Trudy for the amazing post purchase customer service and for replying so quickly to e-mails. We had a small problem in initial stage after the log burner was fitted and they fixed it straight away. I have no hesitation in recommending them if you need a log burner and flue. Great local business.

John K.

Unprepossessing from the exterior but very knowledgeable and helpful people and a lot of product on display.

John M.

We started to have a problem with the chimney on our solid-fuel stove, so contacted Heatcraft.

As it was "Lockdown" we weren't surprised to be told that at that moment, they couldn't visit.

As soon as it was possible, their surveyor arranged a visit - he was prompt, efficient and helpful.

Within the limitations of supplies, we quickly had a new chimney

The installers were friendly, efficient and highly competent.

We have had dealings with Heatcraft for about twenty years and never been disappointed.”

Robert W.

Very helpful on initial visit. Booked an appointment and they were ready and waiting. Got walked round their well sticked showroom and talked through various options. Still waiting for a survey etc so can't comment on price. But helpfulness and info at early stages has been good.

Alistair M.

We've just had the best service possible to install a chimney liner in a listed building. From the initial survey, where all possibilities were considered, to the installation, everything went like clockwork and all very neat, clean and efficient too. I would thoroughly recommend. Excellent service and lovely people.