D W Burns Bathroom Showroom Knaphill - Woking

Lisa H.

Arachnophobes beware! (and other issues)

I had a new bathroom in May 2023. I deliberately delayed posting a review until approximately the 18-month point. The sales staff are great. The products are lovely. My bathroom looks beautiful but here are the downsides:

1. The bath panel does not reach the floor. There is a good 2cm of gap. The fitter told me it was supposed to look like that - it cast a shadow and this was a desirable thing. I questioned the sense of this given that I was sure a whole bunch of spiders would be hanging out behind the bath panel. He assured me this would not be the case and told me that beneath the lip of the bath panel it touched the floor, so the only thing hiding back there would be pipes. However, I slid my hand underneath and also a ruler and of course, unsurprisingly, there was clear space all the way back at one end. I have seen many spiders pop their heads out of this space and they are very pale. I know this look - it means that they have been living in the dark - I'm very familiar with all this from having horses - you do a spring clean of the stables and a load of very large very pale spiders come tumbling out who have been hidden in the shadows for the whole year.

I spoke to the sales lady at DW Burns a couple of weeks after installation and she looked into it for me. She eventually explained that the panel is supposed to be that way but she gave me some ideas about how I might fill it - such as foam tubes from Amazon.

2. At about a year in, the shaving point in the bathroom which was built into the new cabinet stopped working. I didn't even believe this as a possibility and called out an electrician thinking there was something wrong with my electrics. He confirmed there was nothing wrong with the electrics but the shaver point had gone already! He said it would be a rather a complicated and expensive job because the shaver point was built into the cabinet and thus into the wall. So ever since then I have had to charge my toothbrush in the kitchen. Not ideal.

3. At 13 months in, the bath plug was stuck shut and the basin plug was stuck open. I called a plumber who explained to me step-by-step what was wrong and replaced the fittings with plugs with metal fixings. The originals had plastic mechanisms, which he explained to me do break quite quickly.

The plumber also explained to me that in terms of the bath panel, that it ought to touch the floor, and the story about the fall of shadow for aesthetic reasons was somewhat exaggerated. He did say that it is very hard for a fitter to get the panel just on the floor as it should be. He will be coming back to fill it in such a way that it should be suitably sealed and I will have no more concerns about marauding arachnids.

The attached picture shows my 'Critterkill' spider trap next to the gap between the bath panel and floor. Note how wide that gap is!

So overall, whilst the bathroom looks great, there are some quite serious niggles which are going to cost me to fix. Style over function!

K H.

I recently renovated my bathroom. Burns offers a great collection of products with competitive price. Lisa was patient and welcoming, she was very helpful with the design and finding me the products I like under my budget. We had a delivery issue of one of the products, Lisa and team were very flexible and did their best to resolve the problem for me. Now I am very happy with the outcome of my new bathroom and most of the products are from Burns. Thank you Burns and hope you continue to thrive!

P C.

Refurbished and extended my home. Burns were very competitive, had a great range of products. Jasmine was really excellent in helping with the design and finding solutions. Thanks! Much appreciated.

Matthew B.

Recently needed to get some spare parts to renovate part of the bathroom we bought from DW Burns in 2015. Despite the low value transaction this time, Jasmine could not have been any more helpful - thank you. They have a great choice and service - will go back when we need a new bathroom suite.

Stuart B.

Absolutely fantastic! We ordered a couple of bathrooms from them during some major house renovations, the team were super helpful and responsive the whole way through. We had a small issue with one of the taps over a year after installing it and Steve and the team were only too happy to help. Superb after sales service. Hopefully we're done with renovations for a while, but wouldn't hesitate to come back to D W Burns and we continually recommend them to friends.

Tim D.

Great variety of suites of all budgets in this very nice showroom, if it's not on display here they have brochures avaliable to take away and offer a good quoting/design package which is competative. Very friendly staff with good, vast knowledge. They make a good cup of tea too!

simon W.

I have a project management / building company. I have used DW Burns to supply all the bathroom sanitary water etc for all our projects , as well as overseeing the same for friends and family members.
I have always found their staff to be extremely well informed on products and advice, with great service, and competitive prices.
I have even had clients that have wanted to source items themselves, only to come back to me and accept that what I had originally quoted them ( from Burns ) was something they couldn’t better.
Can’t see a reason to go anywhere else.

Graham B.

Spent a significant amount with them on a full bathroom suite. During the reconstruction of the bathroom, we discovered we had to move a wall slightly, which meant that the basin and vanity unit we purchased would not fit correctly. We thought it would be an easy task to return the unit (still in its boxes) in exchange for a diffferent sized unit, with extra cash from us if needed. We were told that as our unit was a "special order" it could not be returned. When we checked our invoice, we discovered that everything we ordered was a "special order", even though it was all in the manufacturers current online catalogues and in stock.

We approached the manufacturer directly, who told us they would take items back and exchange them if needed. However, as we bought the items from Burns, then we could only return them via Burns.

We now have to resort to selling the items via e-bay and taking a loss. Would not buy from Burns again.