Courier Exchange - London

Henry S.

If you're looking to get into the courier industry or need reliable drivers for your business, this company is a great choice. They provide a smooth and efficient experience, making the process easy for both drivers and companies alike.

Since working with my account manager Emily weeks, I’ve noticed a significant improvement in how efficiently issues are handled. The level of support and responsiveness has made everything far more streamlined, reducing stress and ensuring things run smoothly. It’s clear that customer service is a priority, and having a dedicated point of contact has made all the difference.

Fayazuddin S. M.

Simply don't invest in this CX company or any of their partners. Looks like the company is on a greedy gravy train.

Here are my observations:
1. There are very less to none evening jobs especially after 5pm, consider this if you are planning to do this as a side business.

2. Even if you find one (this applies to day jobs as well), you will need to submit a bid first, write down a template for copy pasting every single time you submit a quotation, evaluate the pricing depending on your vehicle and calculate the distances also because most of the time distances are shown incorrect and shown low figures on CX.

Be aware some load posters are cutting corners when they mention distances. Check my screenshots, for example there was a job from Salford M50 to Louth LN11 with a single stop at Pontefract WF7. When I checked the route on Google Maps the whole distance came to 148 miles but the load poster mentioned it 132.8 miles and that's 15.2 miles difference.(worth around £20 quid loss)!! I spoke with the load poster who was very adamant and rude as well, not willing to accept the figures from google maps, he went on saying that whatever distance advertised on CX is correct and that's what we will pay nothing more than £130.00.

3. Most of the jobs are available outside 10-20 miles home radius i.e when you filter and set the radius search=30, you will see jobs but if you accept any job then you'll end up paying fuel cost for the distance from home to that first collection point.

4. Bidding for jobs is a waste of time. Submitting a quote, waiting for them to update (there is no SLA for when the load poster will get back to you, ideally there should be a countdown 15mins/ 30mins before confirming that your job got accepted or rejected) load poster don't contact you to update or negotiate. So totally avoid this gambling game. It's not worth it.

5. CX should simplify the tasks for the driver and not overload them with management tasks like fetching jobs, getting payments agreed with load poster on behalf of the driver for the distance and type of vehicle, optimised route planning, help in finding recurring/repeated jobs etc. All of this should be taken care of when they charge you £1800.00 per annum and no refunds allowed.

6. Payment structure is pretty bad. There is no monthly payment facility, you have to pay a lump sum amount of £1800 /year to get their package and the worst thing is no refunds allowed. If any customer is not happy with their service, they just lose their money, no option to stop the service, they will have to pay them regardless for the whole year whether they use the service or not.

7. They failed to pay me for a completed job (screenshot attached). Invoice was created and sent to the company on 27 Aug 2024, still it is not yet paid. That was the only job I had completed and not paid in the last 3 months. That's ridiculous. I discussed with CX customer support team, instead of they chasing the load poster for the payment they have asked me to email them and let them know. CX needs to step up in the matter and ensure that payments are completed and on time for the drivers as soon as the jobs are done. Almost for all the jobs they take 30-45 days of time for payment, some even have a 90 day period.

RB

According to the Courier Exchange (CX) potential earnings calculator, I should be earning £7,800 based on 1,500 miles per week for a LWB. However, this is completely misleading. In reality, over the course of a month, I covered 6,390 miles while being available 24/7 and only earned £4,000 (including VAT). After deducting £1,500 for fuel costs, the actual earnings are far from what CX advertises. If you bid £1 per mile or higher, you will most likely not win the job in most cases. The competition is fierce, and lower bids are often favored, making it nearly impossible to secure work at a fair rate.

younis A.

Hello, everyone
I have joined the CX about two weeks ago, and I am so disappointed with this as it’s the only job that I have right now, but to be honest I’m not doing well with it. I’m not even making £50 a day. I swear to God. It is so bad experience to join this company and I wish I knew about all this review and today I have not even won a single job literally I don’t know what to do now, but I’m already looking for a new job and I don’t know how to pay for my insurance or cover of the bills.

You can get a job first thing in the morning, but you’ll be lucky to get a job back home ,

Twice been to London and wasted three hours in London and ended up coming back. Empty.

And after 4/5 o’clock , there is barely jobs because all the companies mostly shut at 5 o’clock

So if you looking to join CX I suggest you to read about it properly before you stop ahead. This is my advice to you

Thank you

Bobby D.

Terrible company. Charges you £2,000 to join for a year. That £2,000 goes up to £3,500 if you have any other named driver on your insurance (even if it's a family member). Complete con with a load of sales/marketing team to try and con you. Don't trust this shambles!

Office S.

Expensive, and after being customer for many years they will not accept to pay 5 days later the subscription, will not guarantee you will receive you money.
You are willing to suspend an account instead of giving 5 days later pay. If a company is going in administration the driver will loose money, but you are not accepting a little late payment. One happy customer will bring up another customer but an unhappy customer will take off 10 possible customers. The possible new costumers must be aware of that.

hbff H.

If you want to make jobs and not be paid, PLEASE, be my guest.
Funny thing is that they protect such companies allowing them to put you to work and allow them to never pay.
It's only £1800 per year, really a great deal! LOL!

Aurangzeb K.

I have paid for membership 10th October there new trusted app dosent work still can’t upload the bank statement and cannot work .even support team now not replying my emails .
There phone line never conect and only way to email and they even don’t reply anymore .
I already wasted 3 months parcel insurance that’s around 500 and waited my time Wich can earn around 10k in 3 months .
Very disappointed it’s not the way you charge a year fee in advance and then dosent help to start the work