Coopers Home Appliances - Bath

About Coopers Home Appliances

Coopers Home Appliances is a distinguished retailer located at 13-15 Walcot St, Bath BA1 5BN, United Kingdom. For those looking to enhance their home with essential appliances and stylish home goods, this store stands out as a go-to destination. With a range of products from refrigerators to washing machines, and from electronics to home goods, Coopers Home Appliances ensures that customers can find everything they need under one roof.

Contact Information and Services

For inquiries or assistance, Coopers Home Appliances can be reached at 1225311811. Their friendly staff is ready to help. The store also offers a variety of convenient services including kerbside pickup, delivery, and in-store pick-up, catering to different customer preferences. For those who prefer a quick visit, the store supports same-day delivery and accepts various forms of payment such as cheques, credit cards, debit cards, and even offers NFC mobile payments.

Specialties and Accessibility

Coopers Home Appliances prides itself on being a full-service appliance and home goods store. Their specialties include a comprehensive selection of refrigerators and washer & dryer units. The store is not only well-stocked but also highly accessible, with a wheelchair-accessible entrance and gender-neutral toilets. For the LGBTQ+ community, it's a reassuring note that the store is labeled as LGBTQ+ friendly and provides a transgender safe space.

Customer Reviews and Opinions

Customer satisfaction is at the heart of Coopers Home Appliances, as evidenced by the 42 reviews they have on Google My Business, boasting an average opinion of 4.7/5. This high rating reflects the company's commitment to providing excellent product advice, competitive pricing, and outstanding aftersales support. Customers consistently recommend the store for its 100% recommendation, signaling a reliable and customer-centric approach.

Getting Started with Coopers Home Appliances

If you're in the market for new appliances or home goods, visiting Coopers Home Appliances is highly recommended. Here’s what makes them stand out:

• Wide Range of Products: From basic to premium, their selection caters to all needs.
• Exceptional Customer Service: Staff are knowledgeable and supportive, ensuring a smooth shopping experience.
• Convenient Services: Options like kerbside pickup and same-day delivery make shopping flexible and hassle-free.
• Inclusive Environment: The store is welcoming to all, providing a safe and accessible space for everyone.
• Easy Payment Options: Accepting various payment methods makes transactions convenient for everyone.

Final Recommendation

Whether you're replacing outdated appliances or looking to furnish your new home, Coopers Home Appliances is a place where your needs are met with care and efficiency. To explore their extensive range, check out their website at coopershomeappliances.com. Don't hesitate to reach out through their website for any inquiries or to arrange a visit or delivery tailored to your schedule. Experience the Coopers difference today

👍 Reviews of Coopers Home Appliances

Janine M.

1/5

My 78 year old friend was sold an induction hob that was clearly too complicated to use for someone of her age. She went back with the purchase and was virtually told too bad. Staff had no soft skills and the whole experience was very unpleasant for her. The hob was way overpriced by comparison with other retail stores and of course she now realises that she shouldn’t have gone near Coopers but chose them for their good reputation .
The 5 star rating is incredulous given her experience.

Mike P.

5/5

Excellent product advice, very competitive prices, and faultless aftersales support. 100% recommended.

Robin W.

5/5

Any company can sell electrical products at good prices, what sets the best companies apart is when something goes wrong and you need help sorting it out. I must be one of the very few people who had an obscure issue with a Miele product, I had a problem and I needed help. Cooper's were there for me and owned the issue and sorted out the problem without my involvement. I was delighted with the outcome and without their assistance I doubt I could have solved the issue myself to the same level of satisfaction. I personally like John Lewis for after sales service but I do prefer to buy from a family owned company especially when I am looked after in such a personal manner.
It is amazing how you appreciate some help when you need it and are not let down.
Thank you Cooper's, I hope to be a regular customer for many more years.

Caroline F.

5/5

A great company. Every time I have ever called the team are very helpful and always get me a quick solution. Big respect to the delivery team too – incredibly quick and polite. You can tell the company has good morale amongst its people, hence the great service.

Jack S.

5/5

I have bought both a Qooker and a Fisher & Paykel Quod Fridge Freezer and the service provided by Coopers was 100% outstanding.
Courteous, patient and giving excellent and helpful, practical advice at all times, do business with Coopers was an absolute joy and I cannot recommend them too strongly.

Michael H.

5/5

Buying a new washing machine can be a nightmare; the eye-watering number of brands, specifications and prices... I had researched the internet, then visited one of those large stores that carries pretty well everything (and is invariably offering 'wonderful sales'). But then I visited a small, straight-talking, friendly store in my home city of Bath: Coopers Home Appliances. Mandi looked after my wife and I as, very politely, she challenged our rationale for leaning towards a particular product. Not pushy, just common sense and 'personal', that delightful opportunity to talk to someone who knows a great deal about this market, what matters and what doesn't, what the different machines offer and what we can expect from the brand's after-sales service. The price we had to pay was 'right' but, way more important, we bought from someone who gives a damn, and have been delighted using our new machine for about a dozen washes since purchase. It's brilliant.

Alex S.

5/5

This team is just great. Not only is their advice good, but their helpfulness is more than useful and their care in delivery is legend. Put that together with fair pricing, it makes sense that we have been buying ALL our "white goods" through them for 30 years. Thanks Gary For this time.

Jill W.

5/5

We bought an expensive Smeg cooker and after a few months a warning light plus the fan came on spontaneously (usually at night) it was a lock system to do with pyrolytic oven cleaning & was loud, it woke us up. During the time it was on we couldn’t use the oven. We rang Coopers and they arranged for a Smeg Service Engineer to contact us. After 8 hours the lock and fan turned off so we cancelled the repair.
Between March & September the lock came on twice more so we had two service call outs, both times the engineers replaced the circuit board. Three days after the second repair the oven lock came on again! I phoned Coopers & was told to ring Smeg direct. They offered another engineer call ….. at this point I questioned the point of that and said we were getting very frustrated as we couldn’t rely on this oven any more. So they offered to send an engineer to do a report. I then received an email saying there would no further action from them as no fault was detected. At this point our oven lock had come on x2 in the five days since the report!
I phoned Coopers in desperation and Mandi answered the phone - she could hear the fan noise, asked me to explain absolutely everything that had been going on since March, asked me to video the fan noise and send to her asap, which I did. She made clear to me that she would pursue the matter immediately and that our situation was completely unacceptable. She also pointed out that as it seemed to be an electrical fault we should keep the mains switch off at night. 3 days later we got the report email from Smeg saying no fault and no further action. Shock! I updated Mandi immediately but she had already spoken to Smeg, who had not responded to her communication and the video. She made clear to Smeg that they needed to act immediately and put the situation right for us - Mandi was so responsive, concerned and proactive - she was the only person in this worrying and very stressful saga who listened properly and took our situation seriously- she was ‘a dog with a bone’ which was exactly what we needed, we were getting desperate about a £1300 cooker that wasn’t fit for purpose and could be a fire risk. She made clear to Smeg that they had to act immediately rather than us wait yet another week - the outcome was that 24 hours after SMEG’s no further action email, we received an email saying our cooker “was not fit for purpose, & would be replaced “ - they have also now offered us compensation. We have to date had the lock come on three more times since Smeg agreed to a new cooker, which can’t be delivered until end of November.
Mandi was absolutely professional, thoughtful, kind, serious and very proactive - without her we would still be living with the nightmare of uncertainty and huge worry about such an expensive and faulty, unreliable cooker. Huge thanks Mandi