CK Kitchens & Bedrooms Showroom - Cheltenham

Chris M.

Would score 5* if the showroom was open on weekends, but that's the only criticism.

Chris was great throughout our process, explaining options and helping us design and choose a fabulous kitchen. He made suggestions that improved our original ideas.

The quality is very good and our fitters were very happy that it came fully assembled. The delivery guy was great too. A small omission was sorted out quickly.

So compared to Wren or Howdens there may not be quite as much choice, and a slightly less flashy service, but in our experience CK Kitchens were at least 30-50% cheaper than those firms, and we're delighted we went with them.

Deborah D.

From going to the showroom and Chris coming out to plan our kitchen renovation with us we have had great customer care all our changes have been accommodated efficiently and professionally, the standard of our kitchen is absolutely fantastic we couldn’t be happier. We would highly recommend Chris and the team.

Holly L.

After recently using CK Kitchens I would highly recommend to everyone. I was helped throughout the entire process with exceptional customer service. All of my queries were answered and help given when i was unsure what items would work best in my kitchen. The delivery of my products were fast and high quality.
I will be recommending to others and using them again if ever needed in future.

Doug I.

2nd rate kitchens and service. Service was fine until things started to go wrong (lots of!), responses stopped completely.
Doors (BA Components) are poorly made. Laminate on front panel is chipped where it joins side edging strip, particularly stands out on white doors, appears like dirty edges. Edging strip is not flush with laminate on front panel creating grime trap. 3 doors were replaced, one was still chipped and had yellow streaks on rear panel. One of the front drawer fascia’s is bowed, stands out against the drawer fascia below it. If you google BA Components and you will hit every cheap replacement kitchen door company on the web, hindsight is a wonderful thing!
Carcases. Poorly packaged, only piece of protection from damage during transit was a flimsy piece of cardboard taped around door panel, side and rear panels left exposed. Laminate edging had been broken off on rear and top of a few of the carcases, where they appear to have been dragged across floor on their backs during construction / shipping. Incredible amount of dirty hand prints inside carcases. Laminate chipped in several places where they were routed for handleless rail fitting. Drilled 2 different size shelf holes, now 3 weeks passed since we notified CK Kitchens and the only response was "I have passed this onto the carcase plant, as I cannot answer that question for you." Hob unit and oven unit failed to adjust back panel or put in oven shelves despite being given dims, carcases had to be completely dismantled.
Handleless (PWS) rail pilot holes were drilled in the wrong place. CK’s response was “Gola do two different versions of the handless rail system and someone has marked the screw locations for the wrong model, If the screw hole is too close to the hole you have already used then we recommend fixing the brackets by creating a new screw hole through the bracket itself.” The bracket holes in the PWS handleless specification show screw holes are set 10mm from front edge. Holes in actual bracket were 13mm. Instead of supplying correct bracket we were left having to fill existing holes and re-drill new holes, ending up with brand new second hand kitchen.
Overall Extremely displeased with quality of doors, carcases and level of service. Pleased with Blum components which are worth keeping.

Noah C.

Excellent customer service, we was offered a drink as soon as we arrived making me and my wife feel very comfortable. They have a great range of kitchens, giving us lots of inspiration and helped us through every stage. There designs were great as well as allowing us to change it as many times as we wanted. We definitely recommend CK Kitchens to anyone.

M B.

Dennis was friendly and knowledable, which is good, but be aware that the design services is not free and without obligation. A £100 fee is charged, which is redeemable on making a purchase. On more than one occasion I have pointed out that the website needs to be updated to reflect this change in policy which was made 'last year'. Three weeks have elapsed and no changes have been made, which leads me to assume that CK are not responsive to feedback and have no regard for abiding by consumer protection regulations. Update 30.3.22: Following my Google review last week I can see that the reference to the dimensional plan has now been removed from the front page of the website, although not the page detailing 'How to get your 'Free Kitchen Design''.

Riaz T.

We looked at a number of kitchen suppliers including visiting diy kitchens but eventually decided to go with CK Kitchens. We are so glad we made the right decision, Dennis has been fantastic from the moment we walked into the showroom. Always helpful and available to answer any questions we've had. After sales support has also been fantastic. Would highly recommend.

Richard S.

Good pre-sales service although there were design errors. Everything afterwards has been very poor and particularly disappointed in the product. Our 2 year guarantee apparently didn’t cover much of this and mostly just left with a kitchen that needs replacing 2 years on. We had a much cheaper IKEA kitchen before this with no issues at all.