Aston Matthews - London

D. C.

Overall, the products are excellent and of very good quality. We’re very happy with the final result. However, there are three key aspects to consider before purchasing anything from Aston Matthews: delivery, order accuracy, and waiting times. Here’s a breakdown:
Delivery: Aston Matthews does not deliver items to the specific location where they’re needed; they’ll leave them downstairs or even on the street. Despite placing a large order for our entire bathroom renovation, totaling around £20,000, the delivery person refused to bring the items upstairs, citing “not insured” as the reason. This was particularly frustrating because the products were very heavy and difficult to move on our own. When I raised this with Aston Matthews, they confirmed it was company policy and explained they assume there is staff on-site to manage deliveries. Unfortunately, that wasn’t the case for us, and I had to move everything from the street to the third floor myself. If you need heavy products delivered somewhere beyond your front door, be prepared for this.
Accuracy: There seems to be an issue with order accuracy and internal communication. Our order was taken incorrectly, and each staff member gave us a different response on when the correct items would arrive.
Waiting times: We placed our main order on July 20th, but didn’t receive everything until November 15th. There was constant miscommunication both among their staff and with us, with repeated claims that delays were due to their supplier. However, I paid Aston Matthews, not their supplier, so I expected them to ensure timely delivery. In hindsight, it might have been cheaper and faster to order directly from the supplier.
In summary: If you’re planning to purchase from Aston Matthews and have builders on-site, make sure they can guarantee correct delivery, to the right location, at the right time—especially if the products are large or heavy. That said, their products are excellent and of very high quality, so if these logistical issues are managed, you'll be pleased with the end result.

Patrice F.

In a time when people are quick to comment when things go wrong, I want to take a moment to share my positive experience with Aston Matthews. Yes, for some, their products may seem on the pricier side, but the quality is absolutely worth it.

I purchased with them, a kitchen tap 15 years ago, and recently it started to leak. I reached out to Aston Matthews for assistance, and I couldn't be more impressed with the level of service I received by BJ (Bhikhulal Jagatiya) from the support/sales team, not only he provided the help I needed but went above and beyond to ensure I didn’t have to replace the whole tap—something my plumber had suggested—when all I needed was to change the cartridge. This was a bit tricky due to the hard water conditions in London, but BJ made sure everything was sorted.

Sadly, quality service like this is becoming rarer these days, and I truly appreciate the effort Aston Matthews put into making sure I was taken care of. It’s rare to find companies that stand by their products and offer this level of customer service. I’m a very happy customer!

Pete W.

I’ve been using Aston Matthews for many years - having recommended them to clients as London’s premier supplier of bathroom and kitchen brassware and other quality related goods. They’ve never failed to offer great service no matter if my projects were large or small. Nothing is ever too much trouble. And recently they helped me solve an issue that I wouldn’t have expected anyone to have found the time for. Thanks so much to everyone at Essex Road for their continued excellent service.

Gabriella P.

I bought an entire new bathroom with Aston Matthew a few years ago and was very happy both with the products and the service. Recently the waste element of the bath developed a fault and when I returned to the shop Steve very kindly found me a replacement plug free of charge. Excellent customer service - thank you Steve !

ashtray314 S.

My wife and originally planned to buy our bathroom supplies for our renovation from an online supplier and popped into Aston Mathews just to compare.

We were greeted by Peter who was keen to help us. He listened to our requirements and made really good suggestions that were within our budget.

Peter is an absolute gem. He’s gone above and beyond what I’d expect after a sale is completed.

We are super happy to have gone to Aston Matthews and the help we’ve received.

We’re now planning to do another renovation and will not go anywhere else for our bathroom supplies!

Steve W.

I've been quite shocked at the quality of item we purchased given the price. We purchased the Alto 3-hole wall mounted basin mixer 190mm spout and taps which was £700 and the Axis 3/4inch dual outlet concealed thermostatic shower valve, which was £1.5k, both in Urbanite bronze. We had them professionally fitted. Almost immediately they started to change colour, like within 2 - 3 hours of being fitted, they had only been wiped clean with water. To be clear, we did not use any cleaning products at all. The effect was not a "living" finish change as described but a blotchy, concentrated loss of colour, to white, underneath the veneer as if the metal itself was blanching. We spoke to the showroom who insisted we had used cleaning products no matter our protestation. We couldn't have these items in the bathroom we had just spent a fortune revamping. The shop were uninterested in investigating despite our videos and pictures. As a compromise we agreed to buy replacements at cost price with the proviso they take back the faulty items, test them and refund us should they find them to be faulty. We duly fitted the new ones, again professionally fitted, no cleaning products used. Whilst the effect hasn't been as immediate, or as widespread as the first set it is happening again, a whitening under the veneer. When we enquired as to the original set, that we believed were going to be tested in some way, the answer was again that "you must have used products", I don't think they tested them at all. In short I would find an alternative to these products. They are incredibly expensive items. The quality is poor, they mark and change colour in a mottled fashion. It has been a very costly experience and not one in which I feel we were supported or listened to by Aston Matthews, Avoid.

Omar R.

The van driver is reckless. Driving in 2 lanes, not using indicator, blocking off cars so they can’t go past in the other lane.

Adil D.

Amazing experience! Deep allowed a lot of time to advise us on the right items. He booked a couple of sessions with us where he spent over 2 hours each helping us choose the most appropriate items. He was very diligent, and extra patient. We changed the order a few times and Deep was always keen to help. I would most definitely recommend Aston Matthews, and Deep in particular. His service is what made all the difference.