Yodel - Canterbury

Yodel, located at Address: Ratling Rd, Aylesham, Canterbury CT3 3BD, United Kingdom, is a reputable courier service company that offers a wide range of logistics solutions. With their specialties in courier service, supplier, and logistics service, Yodel has become a trusted name in the industry.

The company's website, yodel.co.uk, provides detailed information about their services and how they can assist businesses and individuals with their delivery needs. The phone number, 3447550117, is available for those who prefer to speak with a representative directly.

Yodel's location at Ratling Rd, Aylesham, Canterbury CT3 3BD, United Kingdom, makes it easily accessible for clients in the area. Their facility is equipped with wheelchair-accessible parking and an entrance, ensuring that all customers can access their services with ease.

With 306 reviews on Google My Business, Yodel has garnered a mix of opinions from their clients. The average rating for the company is 1.8/5, which indicates that there is room for improvement in their services. However, this also shows that the company is transparent and receptive to customer feedback, working to address any concerns and enhance their offerings.

👍 Reviews of Yodel

Melissa B.

1/5

Worst delivery company by a long shot. The driver continuously delivers packages to the wrong address, the house behind. Shoves them through their letter box. When you try the Yodel help centre all they can tell you is the Sat Nav says it's been delivered so you need to go back to the retailer and get them to sort it out. Avoid Yodel at all costs.

Sarah W.

1/5

Awful service, returning my parcel to China as they couldn't find my address, everyone else finds it quite easily. Maybe you should ensure your drivers can read English

claudioytb13

1/5

I contacted the service office to say that I received an e-mail that my parcel was delivered but it was not delivered. I said that the photo the driver took was not a photo of my house, they claimed they provided it and that's the end of the story.
Today nearly 10 days later I find out that my parcel was delivered to different address and gentlemen from that address gave it back my parcel so even I was right that parcel wasn’t delivered. The company did nothing with it.

D'lanie B.

1/5

I would give 0 stars if possible! Paid extra shipping to have it delivered on a curtain day and only delivered half of the parcel! Can’t even ring anyone just talk to the live chat that’s absolutely ridiculous! This has definitely put me off ordering through companies that use yodel!

Megan D.

1/5

Not a single parcel has ever been delivered correctly, or even at my door. Multiple parcels left outside a block of flats. I have a ring doorbell to prove no one had come to the door at the time of delivery yet they argue this. Waiting for a package that was meant to ne delivered a week ago and cannot speak to a human. Almoset certain a corrier once stole my package too and I was told just contact the seller. An awful, awful service. Do not use yodel.

Anita T.

1/5

Absolutely disgusting. Parcel said delivered but not at my address. I have two cameras and can prove that they did not come to this address plus the photo is poor and nothing on the photo is of my safe place. Alot of money spent and I will be taking this further 💯

Ged G.

1/5

Shocking service, delays after delays for one then to only be lied to when my parcel "arrives" which it hasn't. I've lost money by leaving work early to go collect this and now I'll probably have to do the same again tomorrow if my boss will let me. I've lost more money than I did purchasing the item and I'm really frustrated. I will be contacting the the supplier which I bought off to inform about your lack service or professionalism because it clearly affects everyone else's business and time and it's not fair to do this to anyone else. I will not be using Yodel again and I'll be sure to inform others not to do the same either.

Steven E.

1/5

Absolutely useless and incredible infuriating! Ordered a Shark Hoover and was told it was going to be delivered between two times on a set date. We ensured that somebody was going to be home to receive the parcel and yet it did not arrive. Then received an order update saying that it has successfully been delivered, which it most certainly had not. No photograph on the order summary showing where it was delivered to. Went onto their online chat and was told again that it had been delivered; they sent a photo showing the parcel being delivered to an address that was not mine. I repeatedly told the customer service agent that the photograph did not show me or my address, so they must have delivered it to the wrong address. They tried to maintain it was the correct address!! I'm pretty sure I know what my address is and what my house looks like! Told me I would have to contact Shark; not sure why as they won't know where you have delivered my parcel! I told them they needed to check with the driver which house he had gone to, as it is the wrong address, and collect it. Then deliver it to my actual address. These companies should not be able to operate they are so useless!