KW Kitchens - Nantwich

Andrzej P.

I contacted KW to get quotation on my kitchen. I was told I will be contacted by someone form their team to conduct a visit and provide a price. I spoken to someone named Damien, who agreed to come today 12:30 - however he is not picking up the phone nor replying to my messages. What this shows is lack of the respect for the client’s time as well as lack of organisation. I was exited to use their services, however all in all will go head with different company. Very unprofessional!

lynne T.

Was very pleased with the overall professionalism of the team .They worked very hard and completed before time. There was minimal disruption and the whole job was completed within 6days. After the job was finished I noticed a slight fault with a joint reported it and was fixed next day.Absolutely love my new kitchen job well done and recommend to anyone wanting a refurb

Izabela S.

KW Kitchens carried out a complex kitchen makeover for us. They installed new cabinet doors, plinths etc. as well as fitted in an extra cupboard for the extractor fan which in the end entirely transformed our old kitchen. They are incredibly professional, reliable, friendly and work in a timely manner. They are a local, family run business and we are incredibly happy we've chosen them!

Van G.

I would only use this company again if I did not have to liaise with Roger who is incredibly rude. I had my kitchen fitted a couple of years ago by Danny and Ian, who were lovely and did an amazing job! I called Roger saying I wanted to update the handles on the units, but the draw handles they fitted did not seem to be a standard size, but rather larger. He sent me a link to a supplier website but when I called to say none of those handles would fit the drawers his company fitted, his response was “what do you want me to do about it” and to “go and google it”! Unfortunately I will not be going back to KW Kitchens again or recommending them.

Jason F.

It's a real shame that this company let themselves down so badly, particularly with their non existent 'aftercare'.
The 'consultation' period was somewhat chaotic which really wasn't ideal given we hadn't ever designed / fitted a kitchen before. We felt quite alone and not supported at all throughout the process which was daunting when making big decisions.
Roll on 1 year later and we started tp see signs of the bottom of the kickboards and fixed panels starting to swell and split looking unsightly. We also found that the panels had been installed with the cut end meeting the floor and the sealed end meeting the worktop (surely the wrong way around!)
We confronted Roger the MD on numerous occasions about this and he did send out some replacement panels that weren't cut to size and which he refused to send his fitter out to replace for us! Instead Roger accused us of 'mopping the floor in the wrong way' eh? Sorry? We mop our floor much the same as anyone else with a damp mop which in our case is a modern looking thing that's almost dry!
Anyway we are still sat with the split panels (see the picture to get the jist) and Roger has now stopped communicating so we're having to take legal advice.
Such a great shame that they couldn't have sorted what would have been an easy job for them to resolve I guess as the kitchen (with our new found design skills 😀) looks great but is ruined by the panels splitting.
Be very careful if you're considering using them and maybe look for a company that won't leave you high and dry if anything goes wrong.

* updated *

As you can see below by their response, KW Kitchens have completely shifted any blame for their incorrect fitting of our kitchen to the manufacturer whom have not conducted any kind of assessment.

Plain and simple this an installation issue as they installed panels that were not sealed against water ingress which they take no responsibility for.
Who doesn't use water to clean their kitchen floor?

I think the fact this company hasn't even offered to come and look at the issue's speaks volumes.

Avoid this company like the plague. Totally unprofessional with ZERO after service care.

Gill J.

I found this company in my local village magazine and the whole experience from the initial visit to the replacement cupboard doors and drawer fronts being fitted was second to none. Brilliant fitters and their website is fantastic giving that all important information and guidance of what the charges could be. Most definitely recommend them to everyone who is looking for either a complete new kitchen or a kitchen facelift.

Clare

The kitchen has been installed to a high standard and love it. Sadly not happy with the laminate flooring and looks unfinished in places. Damage was caused by not refitting an item of furniture correctly. Did call the manager of the company and says someone would call me but never did and felt like couldn't care less attitude after they had my money. There is meant to be a warranty but isn't worth anything. The flooring has already chipped in kitchen and main areas. Now having to claim on house insurance due to the damage the ill fitting furniture has caused. Would not recommend

margaret M.

Dan and Ian replaced my kitchen worktops; great job but unfortunately the silicone between the upstand and the worktop is creamy yellow rather than brilliant white like the worktop. I thought it might change to white when it dried, but no. It stands out and looks awful. I phoned KW Kitchens and spoke to Mr Roger Newall, he said he would sort it and promised to ring me a week later. He did not, so I phoned him, he was bad tempered and rude, said they were busy for three months or so and would not have the time until later in the year and put the phone down on me. We paid up front for the work as he asked but it's all one way with him, he has no respect for customers and does not have any idea of customer services. I would recommend you think twice before you use this company, Mr Newall has lost part of his workforce because of his inability to communicate on a polite basis.